Residential mortgage solutions

LMS360 is our integrated, end-to-end lending platform. Trusted by industry leaders, our open-banking, stable, secure cloud-based platform optimizes your underwriting, condition management, fulfillment, and document management processes for better workflows and an exceptional customer experience.

The LMS360 servicing platform provides flexible product support, payment processing, account change, assumptions, ports, payouts, and arrears management systems. Municipal tax administration, investor management and securitization and retention modules are integrated to deliver the most feature-rich solution in the industry.

CMLS uses highly competent call centre support technology that allows us to provide a multitude of services to the borrower.

Simple IVR connection allowing customers to reach the right person immediately, all live service agents operating within Canada. Bi-lingual services for both phone and email.

All calls are recorded and tracked with classifications allowing for deep-dive reporting. Emails are queued and therefore directed to the correct department without having to be forwarded. Classification and SLA monitoring on emails is available. Live chat and Chat bot capability. Dynamic Notification allows us to send one or thousands of emails or texts to customers in an instant.

Our underwriters give your business expertise and scalability. Intellifi has the only technology in Canada that can auto-adjudicate loans to a conditional commitment. Within seconds of submission, our best-in-class software will clean up data points, assess risk, recognize important note details, approve the deal, and issue a conditional commitment. That lets you set exceptional standards of service.

Our administration team will lead all your customer-facing communications, from the Welcome Letter to Annual Statements. They will manage the fire insurance maintenance, collecting final documents, preparation of payout statements and discharges. We can also expertly manage property tax accounts. We ensure compliance by following up annually to prevent a possible lien, foreclosure, or legal action.

Our dedicated team of customer service professionals delivers an exceptional experience to your clients. All calls and emails are given classifications to let us track who is calling and why. We can also use this information to see the impact of different marketing strategies or promotions. In addition, we can set-up call surveys and send dynamic notifications through both text and email. Our IVR connection lets your clients reach one of our live agents in just seconds, in either official language.

Managing the portfolio after the loan funds is a critical part of the loan lifecycle – we can help here too. Default Management and Loss Mitigation, as well as Investor Reporting and Securitization are key to keeping your portfolio and bottom line safe.

Our rated server status allows us to offer back up servicing for lenders.

CMLS uses highly competent call centre support technology that allows us to provide a multitude of services to the borrower.

Simple IVR connection allowing customers to reach the right person immediately, all live service agents operating within Canada. Bi-lingual services for both phone and email.

All calls are recorded and tracked with classifications allowing for deep-dive reporting. Emails are queued and therefore directed to the correct department without having to be forwarded. Classification and SLA monitoring on emails is available. Live chat and Chat bot capability. Dynamic Notification allows us to send one or thousands of emails or texts to customers in an instant.